If you refuse a shipment from SHOPTHEMAG, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to SHOPTHEMAG. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to customercare@shopthemag.com.

Your privacy is important to us and we care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to inspection and may be opened by customs authorities.

International Shipping Terms & Conditions
Items in your order that are designated for shipment to countries outside of Singapore may be subject to taxes, customs duties and fees  (called “Import Fees”) levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Additional charges for customs clearance must be borne by the recipient. SHOPTHEMAG has no control over these charges and cannot predict what they may be or when they may be changed. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

These terms and conditions are in addition to the standard Terms and Conditions of use of the SHOPTHEMAG website.


1. Exchange for another size 
SHOPTHEMAG tries to give you as much sizing and measurement information as possible to help you make an accurate purchase.
However, if an item does not fit you, you may request for a one-for-one size exchange. If stock is available, shipping on the new-size item back to you is complimentary from SHOPTHEMAG.
If stock is not available, the total amount of the merchandise will be refunded to you as a store credit and you may use it to make another purchase within six months from time of issue. Note: Shipping on this new item will be borne by the customer.
How to:

•	Download the Return Form.
•	Indicate “Exchange for another size”.
•	Indicate new size on form.
•	Attach Return Form to your package.
•	Get your delivery service/shipper of choice to send the package back to SHOPTHEMAG at following address:
	SHOPTHEMAG
	Type A Projects Pte Ltd
	1003 BUKIT MERAH CENTRAL,
	Inno.Centre,
	#07-37, Singapore 159836
•	Should your requested size not be available, an email will be sent to you informing you of this and letting you know when the full amount of the item will be refunded to you as a store credit. You can always check on your store credit at My Account.
•	Should your requested size be available, an email will be sent to you to once your new shipment is dispatched.

All conditions regarding how items should be returned (listed above in General Guidelines) apply.

2. Return and Refund 
SHOPTHEMAG is in the process of developing store credit capabilities so that future refunds could be given back to you in the form of store credit.
For now, refunds on SHOPTHEMAG are given back to the customer in the form of cash back into your account.
Cash refunds will be executed via PayPal and refunded through the payment mode by which the purchase was made. The full retail price of the merchandise will be refunded. Shipping costs and any other import taxes/fees and customs duties are no refundable.
How to:

•	Download the Return Form.
•	Indicate “Return and Refund”.
•	Indicate reason for return.
•	Press “Sumbit” to send your Return Form to us.
•	Print a copy of the Return Form and attach it to your package.
•	Get your delivery service/shipper of choice to send the package back to SHOPTHEMAG at following address:
	SHOPTHEMAG
	Type A Projects Pte Ltd
	1003 BUKIT MERAH CENTRAL,
	Inno.Centre,
	#07-37, Singapore 159836

3. Damaged Returns  
At SHOPTHEMAG, we quality-control and check every item before it is dispatched to you. Delicate items are wrapped in tissue or bubble-wrap to ensure maximum protection during transportation.
However, if your package does arrive damaged, please do the following:

•	Do not sign for or accept any package that looks damaged or like it’s been tampered with.
•	If your item is damaged despite intact outer packaging, please contact us within 24 hours of receipt of the product.
	Email: customercare@shopthemag.com
	Tel: 65-90220230

•	Merchandise must be returned within 5 business days. We recommend that you use a reliable local courier service to ensure items are returned undamaged and on time. You may also deliver in person the items to be returned to the following address:
	SHOPTHEMAG
	Type A Projects Pte Ltd
	1003 BUKIT MERAH CENTRAL,
	Inno.Centre,
	#07-37, Singapore 159836
	Call 65-90220230 to make an appointment for return drop-off.
•	Please allow 5 business days* from the time we receive your return for it to be processed. Once your return has been processed, you will receive an email informing you of it and the details of your refund.
•	Please allow 5 business days* from the time we receive your return for it to be processed. Once your return has been processed, you will receive an email informing you of it and the details of your refund.

In the cases of cash refunds via PayPal, your banking institution may require additional days (sometimes up to 7 business days within Singapore) to process and post this transaction to your account once they have received the information from SHOPTHEMAG. We are unable to influence this part of the refund process.